What Is Elite Support Status?
We are proud to be among the group of Daimler Trucks North America (DTNA) dealers that have earned this designation. Now, with our Kamloops location having earned Elite Support status, all RJames Management Group dealerships belong to the Elite Support network.
This support focuses on exceptional client-focused service, quick turn-around times, and longer uptime on the road.
Customers can expect to hear from us about a preliminary diagnosis for their vehicle within two hours of pulling up to our dealerships.
We strive for continuous improvement and have an exhaustive list of 135 criteria in 22 different areas of customer service, which must be met to earn and maintain Elite Support status. We even have a team in place that meets regularly, and whose exclusive role is to ensure continuous improvement.
Our team must be reevaluated each year to keep up this special honor. It’s something we take seriously and are proud to be able to serve you in this way.
DTNA’s elite support program is all about improving the customer service experience at all its Freightliner and Western Star affiliate dealerships.
What Are the Advantages for You?
We know that customer service is the most critical factor for success in any business. Our commitment to Elite service only makes the experience better for you.
The quick, qualified, and friendly support you receive when you visit our dealerships is the real advantage. Our service technicians are well-trained and knowledgeable about diagnosis and parts and will get the job right the first time. They will also communicate in a timely and professional manner so that you can make the best possible decision and move forward quickly to get back on the road.
Good for You, Good for Us
We believe the better we can treat our customers, the happier they will be in doing business with us, which is good for everyone involved. We are proud that each of our dealerships has now earned Elite Support status!
Visit any one of our locations throughout British Columbia and Alberta and put our commitment to customer service to the test. Know that when you arrive, you will be met by competent and professional staff who are trained for excellence.
If you have further questions, please do not hesitate to contact us. We will be glad to help!